SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ChicBay.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of ChicBay.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very good quality and fast delivery
útiles
Looks like a really nice belt. Good quality and it arrived very quickly.
Gute Qualität
buena relación calidad precio, dos colores, longitud precisa, material razonable
OK
Very fast shipping and product, perfect.
Okey
Neat, well-packed, so came intact and Neurim) on one side is brown with a redhead, on the other hand, the color of coffee with milk is darker than beige. The size corresponds to the description and order, on the light side of the belt is a size stamp. In Kiev, the order came exactly in 2 weeks, delivery meest Express.
it's awesome
lovely
Bigger, but the quality is good))))
Excellent quality exact description fast delivery
Nice belt! I liked everything, the description and the photo correspond completely. Arrived quickly: ordered on August 27, took at the post office on September 13.
good
отличный , двойной ремень.
Good belt and fast delivery.
Great! Thank you
Ceinture conforme à la description. La ceinture et jolie et semble de vraiment bonne qualité. merci
Good quality.
On one side, the belt is of the same color, if you flip the buckle, the color of the belt is completely different. And the buckle flips over and you do not need to unbuckle the buckle from the belt, you can simply turn it over with one movement. The buckle is massive, classic and made very high quality. This belt is great for both everyday image and classics. The belt itself is visually executed very qualitatively, everything is sewn, the edges are specially processed. As in all straps, the buckle can be removed and changed the belt itself.
Симпатичные, строгие, квалитетные на вид ремни Посмотрим, как будут носиться. Спасибо и изготовителю, и продавцу. Пришло в Таллин быстро, где-то за три недели, но , по-видимому, вылёживалось около двух недель.
Very good quality ! Quite fast shipping time (3 weeks) to Belgium...
The belt is cool. Let's look at the service life.
The product looks exactly as described in the supplier's offer. The product arrived in Israel very quickly in 9 days. Very high quality and beautiful product. 
Quality, good belt. Two-way. It's straight. I did. Color took Coffe. Shipping fast with tracking.
The item was shipped on the second day. Delivery to Ukraine 17 days. The belt fully corresponds to the photo and all the specified characteristics. Recommend!
Quality is good. Delivery more than a month. Packing is great. There is doubt about the split, but for 3 $ excellent. Recommend.
The plate is turning, cool. On the skin is not very similar. Shipping fast.
Good quality belt. True, I still do not understand how to apply it to Dr. Side
Nice belt. Thank you. Delivery fast
Excellent belt of excellent quality! I take not the first time, everything is super I invite you to my Telegram channel viktoriyaxom and Instagram Viktoriya. XOM
Very cool belt, really fast delivery, the track was tracked!!! The purchase is very very satisfied!!!! Now I regret that I bought one only, while there was a promotion, I had to take a couple! To change the side you need to pull the buckle and rotate it!
Very cool belt. Quality at a high level. Delivery less than a month. Packed reliably. A big plus that there are belts for any figure and size. And of course for the price of one belt, you buy two at once recommend
Good quality exactly as described
Excellent belt, buckle turns
Beautiful belt good quality