SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ChicBay.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of ChicBay.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great quality
i get the watch and i loved it . will buy again ...
Merci vendeur montre impeccable très jolie et rebuste....réglage facile je suis très comptent merci encore
love it.
Alles Ok
Delivery in 9j
Excellent service and I arrive fast
ya había comprado el mismo modelo en otro color, es mi favorito y el envío fue super rápido, gracias Megalith
Muy bonito y material muy bueno, funciona muy bien. Llego muy rapido, gracias vendedor
The watch is very beautiful, like enough!!
получил, упакован неплохо, выглядят хорошо, дошли быстро, все работает. с продавцом не общался не пришлось.
The watch is super, my husband really liked it, thank you for the good packaging.
Well late I arrive the relog but well at least I arrive intact
.пришло быстро 11 дней до Геленджика. цена хорошая для таких часов. качество норм. упаковано на троичку просто в конверт и пупырку. можно было и коробочку положить какую-нибудь. смотрятся достойно. рекомендую отправка отслеживалась
Received very fast product with quality
ok
The watch got pretty fast. Look at 5 out of 5. Arrows and figures glow in the dark. The screen when you press the "backlight" button is highlighted. With the alarm clock did not understand-either I do not understand something, or there is a jamb. But personally, it's not critical to me. In the future I hope to deal with it. The strap in my opinion is flimkovat for such boilers. Not in terms of reliability-there is no doubt that strong, but in terms of visual proportions. Boilers are large, and the strap is thin and narrow. In the future I will probably change to some more solid, maybe from paracord. The promised box was not-the watch was packed in a bag and in a handbag. Includes a cleaning cloth. The clock screen says water resistant to 30 meters depth. But the passport says that only sweat and rain drops can withstand. You can not immerse yourself in water, take a shower and swim in them. In principle, from hours for such a cost, I did not expect another. In general, the purchase is satisfied.
He's very handsome and works perfect.
lindo relógio
The watch is good, big, heavy, then what you need. All functions work, in the dark glow pointers how many hours shows. Bag included, cool, convenient very It's a pity that there is no metal strap to them, it would look just gorgeous. I am happy
good
elegant
It's been a month. Sell respect. For such a price
Часы пришли в целости и сохранности до Подмосковья за 13 дней, получил на почте, отправка прослеживалась! Секундомер, будильник, подсветка экрана Всё работает!!! Ремешок отличного качества! Стекло без царапин! Можно брать на подарок! РЕКОМЕНДУЮ 100%!!! СПАСИБО ПРОДАВЦУ!!!
Excellent goods, thank you
I demand 8 working days to arrive, excellent quality and very precise with the description, fully recommended.
The item is even better than I expected, the delivery take just 7 days more than the minimum expected, the item is in good condition and looks amazing
I didn't like this kind of watch, but now I think otherwise, great.
Stylish, interesting watches
Really match description ad Plus be a very beautiful watch showing a great quality arrived very fast was purchase 11/11 day arrived 10 recommend
Very beautiful watch, bought a second one already.
Watch fire!!!
Product as advertise nice watch for this price. fast shipping
Very fast and compliant
Excellent quality, professional box and unexpected gift - thank you so much :) :)
The clock is great!
I want if duplicate note my watch has as send by e-mail,? celsoeduardo2017ce @ gmail.com
Two weeks with him and no problem. For putting on some glue, the strap is a little fair and if you're a broad doll, then.
Was very fast delivery, congratulations!!!
Just as pictured. Good watch
Very beautiful arrived very fast recommend very good.
good product. 1 month delivered to Romania.
A week went, everything works, there are no complaints. only positive emotions
Very cool second time I take
Watch fire!!!
The watch is really cool, it was packed well enough, the delivery was carried out in the area of the month, the only negative is a weak (thin) strap
Complies with the description and works well. Instructions in French so perfect. Fast delivery.
Really cool watches, came to Anapa in 8 days, the track is tracked. I recommend to everyone
Very good watch great quality recommend to everyone
I received within 29 days the product as in the description I recommend vendors.