SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ChicBay.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of ChicBay.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel came up quickly. The quality of the goods is excellent. I recommend the producer. XL 90 kg 175 cm
Размер брал 2xl на рост 180 вес 80. Всё нормнольно. Но лучше брать 3 xl, т. к. немного мал. По таблице замеры не делал, поэтому соответствует или нет сказать не могу. Товар пришёл быстро до Приволжского фед. Округа.
At 50 height 173 XL is not enough for at least a size
very good
Saatvestue apisation recommend
Saatvestue apisania rekamenduyu
The product is excellent very efficient I recommend will buy a shirt. Excellent Product Super recommend.
Excellent quality. Take three sizes bigger than your
Nice T-shirt
Excellent T-shirt, at 92 kg XXXL village Excellent
good
Very good T-shirt. Easy. We order the third.
Got the 4XL. By 184 cm weight 96 normally not tight.
Perfect
84kg, 170cm, size XL as for me fits. Normally I wear M or L. Material comfortable feel, thin, perfect for warmer days or under sweatshirt.
Excellent.
170 74-75 kg The perfect L size. It looks good quality
ok
Really nice! XXL size conforms to the XXL size I always wear. Perfect, soft and stretchy fabric -> ordered another one in a different color!
A little bit small
Everything is fine
T-shirts are good, took on 50 size.
Nice T-shirt. Recommend. I took the size L Chinese on m standard.
Excellent quality.
Stunning soft touch and very comfortable truth I'll buy more. Thank you
3XL per weight 92 kg. And height 179 cm. It's perfect.
На европейский размер М подходит L
good quality, size as expected.
Achumet, thin, light, breathable, seams .. 5 + on og 104, weight 70, height 168, shoulders 48 XL just right. I took a vomiting, came Gray.
ok
Was fast and quality product
All got. T-shirt fire!!!
пришло быстро..3 недели..размер соответвует в ширину..в дину немного короче хочется
Thank you
Corresponds to the description. On the Russian 52-54 is ideal
Excellent and I recommend it
Cool T-shirt, pleasant, beautiful and approached the size.
хорошенькая и удобная)
Отличное качество , доставка новой почтой курьером к дому ( в течении 15 дней )
OK OK
Synthetics. On the sport did not count, thought about everyday wearing. Can run start? :) On the growth of 173 and the weight approximately 80 fits. XL, thin, who does not want to shine through, it is necessary to XXL. And in general, a pretty t-shirt.))
Футболка качественная, доставка очень быстрая. Советую.
20 days before Mariupol. For sports cool! Made qualitatively
Second purchase. Consistent good quality. Stretchy, comfy, fits well and wicks moisture. Better than some branded sports tops. Wish they make more colours.
Ws the fourth I buy. There's not much more to say. Just fantastic price quality ratio. For a European L with the XL it will be worth you if you are not too tall or you don't have too much tripe.
im 70kg 171cm, XL is perfect size
Quality is excellent
T-shirt received, the quality is excellent.
All as in the description, the dimensional grid corresponds. She sat perfectly.
The goods are good, the picture is bright, the size matches. Seller recommend