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Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing, You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bin zufrieden, Qualität des rucksack ist ziemlich gut. 17,3 Zoll notebook passt rein. I'm happy, the quality is good. 17,3 notebuk is suitable.
Excellent quality, excellent in all respects, good delivery time. I certainly recommend them, it's great. That's what I expected.
It arrived quickly 11 days. Quality at altitude. Very well packed. Recommend!
Very good backpack, large, as advertised, very satisfied with my purchase arrived in time, but my expectations
The product corresponds to the description. I came quickly. Delivered by courier to the entrance.
Good, functional, comfortable, roomy. large backpack. convenient umbrella or thermos fixed strap.
Great backpack! Came exactly in two weeks!
Quality is excellent
This is the second first for her husband ordered. Super quality. And mega speed delivery. 1 week. I'm glad. I recommend it to everyone. A suitable, reliable backpack.
Looks very good
excelente producto llego muy rápido
Beautiful they already took her I can't get a picture. Better than the pictures
Everything is fine.
Product 100% recommend
The backpack is excellent, but stuck for 11 days in the nearby city at the post office.
Fine bag with lots of pockets. Will see how strong it is in some using time.
It all came as in the description. 19 days to Ukraine (fucking lockdown) would be like 5 days earlier). In appearance and touch, the backpack is counting, the zippers work smoothly. So far, everything is fine, but how the quality will actually show only time.
Made soundly, the zippers are chic, all the compartments are very comfortable.
Cool backpack. I am pleased.
Cool backpack, I order the second one, delivery in Shchelkovo 2 days!
Excellent.
Large, beautiful, well sewn, many different pockets, delivery from the Russian Federation, the courier delivered to the apartment on the third day! Everything is a guest and with a sign of quality!
The backpack is exactly as described. Good quality.
The product is very satisfied. Quality at altitude! the only minus went very long, and so an excellent backpack!
Chic rugzak
Excellent quality, the child is satisfied. Fast shipping.
Отличный рюкзак. Удобно носить. Быстрая доставка. Рекомендую.
Backpack is as described and quality, correct information, very good item. Fast shipping. Live looks better. Very comfortable.
Great backpack. Delivery 9 days.
Good product is second time I buy it and arrive long before the date indicated.
Второй раз заказываю рюкзак. Первый рюкзак носит муж а второй рюкзак заказала в подарок брату. Качество супер, муж носит в нём тяжелые инструменты разные(дрель, и т. д.) Доставка в Воронеж за 2 дня курьером домой. Продавца рекомендую!!! Рюкзак покупайте не пожалеете!!!
All perfect, good product and very fast delivery.
The first very satisfying look, the shipping, fast, excellent.
Excellent backpack, description matches.
Arrived very fast, good quality and many pockets
Excellent, fast delivery
Everything is super, the courier brought home. Ordered on Saturday at 16:00, the Courier was on Monday at 10:00 am
The backpack is great. Delivery IML put one star: the goods stuck in the next city for half a month, support did not help.
Very roomy, quality as always on top
Excellent quality of the backpack, withstands more than 20 kg, very roomy, solid look, looks more expensive than its price. There was a problem with delivery from China, because in Russia it was not in the warehouse. Recommend!
Delivery by courier is super fast. The backpack is good, reliable. I thought it would be a little more, but still quite roomy.
Wonderful!!!!!!
Fast delivery, cool backpack.
Bought for a gift) an excellent backpack
The backpack is big. The quality is according to the price
coming fast thanks
Excellent backpack, we have twice as many in the city, many pockets.
All at altitude delivery fast quality is excellent.
Delivered quickly, by courier to the house. The backpack is large, but comfortable, easily adjustable in capacity. Recommend
5 days for delivery. I didn't even expect so fast. The backpack is excellent, the back keeps the shape, hard enough, sewn well, the threads do not stick out, pockets are many, comfortable.