SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ChicBay.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of ChicBay.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A good watch, they charge from the unit from charging, for those who do not get to connect with Bluetooth, then download the fripro app
Itt
It is good, only took me to understand how to set and tals, so recommend download the app (FitPro) to connect and configure it When u use the code will directly to install it. I like is pretty well, seems to have a good quality and.
The strap is soft looks good quality, the watch works well, the screen is not touch, but if you want to just let me tell you the clock when you get messages or face or t Another application. Works well for alerts
Very good and fast
Perfect as described, delivers what it promises. There is only the difficulty reading msgs received screen clock, once that disappear very fast and is not possible direct access by the clock. The battery runs out quickly if you get many messages whats app and other, hard at most a day, but carries very fast. Value was quite worth.
looks good. I haven't tried it yet though
thank you
Great thanks
Received silicone digital watch
Very good the product, and I arrive super fast thank you.
Arrival within less משבועים. Thank you Quality very good
Watch great loved
Product arrived in great condition and was very fast parabens
Not yet under the application for operation, they look and are very well
Very good
Good quality product, delivered on time.
Very neat received no breakage
In appearance, everything is fine. I did not check yet.
I arrive in time, it works very well, very practical, is what I need
Very good recommend to me seems all OK
Received very good only he makes no connection
excelente vendedor, envio muito rapido e bom produto
OLÁ, GOSTEI DO PRODUTO CHEGOU CONFORME EU ESPERAVA, ESTOU MUITO SATISFEITO MUITO OBRIGADO.
جيد جدا انا أنصح به وشكلها الخارجي ظريف جدا.
جيد جدا انا أنصح به. وشكلها الخارجي ظريف.
Estupendo.
Produto recebido bem antes do prazo , muito bem embalado e é muito lindo o relógio !!!
Very father, I arrive fast, easy to sync, I recommend, I will buy again
The product arrived fast ומדוייק
Very good Véi right
Very good
Muy bien
All ok, good product
Thank you for following him.
Works perfectly.
Works amazingly would 100% recommend buying
Top
Awesome works well
took about a month to reach tanzania product is good doesn't come with a charger though i had to order one
Ačiu
Genial
Bon produit
Hodinky v pořádku doručeny. Kvalitu and funkčnost.. Uvidíme?
excelente
Very good
Just wait get now
All OK
Good morning from aca de colombia mucha S Thanks for these articles I barely resivi them peron I have not been able to set them up because everything is in English and in your language I can make you a suggestion that also traduscan you in Spanish Thank you very much
Got everything right recommend. Picked a while to learn on was with battery but came right. Only have put in a USB charger and everything works.